FAQ’s

We know first hand the difficulty in managing a family as well as taking care of a loved one. It was this personal experience that made us decide to dedicate our time and energy to HOPE. As a result, our Caregivers are often people who, due to their own personal loss, are looking to give back to others. We help you to maintain your independence whether you are a Senior, New Mom/Family, Recuperating from illness or injury or facing life-long challenges. We work with you to determine the best match and appropriate care plan. Our Caregivers are reliable professionals who have been thoroughly screened, formally oriented to individual client needs, bonded and insured.
We start with a face-to-face meeting in the client’s home to understand the situation, environment, and the client’s needs and expectations. To us, it’s all about relationships. After the initial discussion, we determine what we believe would be the best match, prepare and coach the caregiver to ensure a good fit. Then we set up an in-home introduction with the client (and often the client’s family) prior to committing the caregiver. The purpose of the introduction is to ensure that the caregiver and the client are a good match and give each person the chance to become comfortable with each other. We find that our no obligation, in home consultation makes a big difference to ensure a good working relationship. We are looking to foster a loving, caring, stable and lasting relationship between you and the HOPE staff.
No, we also provide services to new mothers/families and those recuperating from an illness or injury, and people requiring continuing care.
Our services assist people that require and desire assistance with daily activities and can be provided anywhere a family needs them…in their home, in the hospital, in a rehabilitation center, retirement community, etc.
There are so many issues and concerns that families need to consider. For example, what do you do if the caregiver is sick or on vacation? Are you ready, willing and able to handle all of the employment issues such as filing with the State Bureau of Employment Services, handle workers compensation and taxes? What liability are you potentially exposing yourself and family to? Caregiving is our passion and our business. This is what we do best.
HOPE administers all of the billing, payroll, employee/employer taxes, workers compensation & liability insurance, bonding and scheduling responsibilities for you. You do not have to worry about paying extra taxes, reporting employment information to local, state and federal agencies or even immigration issues. We minimize your personal and family risks.
You can call us any time at 313.881.3132 or any of the telephone numbers listed on the “Contact Us” page or you can email us directly at info@hopeseniorhomecare.com.
Yes, most of the time your caregiver will be driving themselves. However, sometimes people use alternative sources for transportation (Public transit, Ride sharing). We do check driving records and insurance for all our employees. We also try to pick caregivers that live pretty close to ensure reliability and to make it easier on everyone.
This is what we call our “Match.com for caregivers”, where we try to match up our clients with our caregivers based on personality, skill, gender, age, etc. We often ask for specifics; do you like lots or little conversation, would you prefer a younger or older caregiver, would you prefer a male or female caregiver? Questions like these help us to determine who would be the best fit for you and your family. We also offer a meet and greet before staffing a new caregiver.
This is different for everyone, some provide keys, door codes, garage codes or hide a keys while others meet there caregiver at the door and let them in. It all depends on what makes you comfortable.